The Types of Information We Collect
We only collect information about our members for lawful business purposes, or as otherwise required by applicable law. We collect information about members from the following sources:
- Applications for services, other forms and any communications you send to us including electronic messages from which we collect your name, addresses, phone numbers, social security numbers, financial data, birth date, age, gender and other information.
- Transactions involving your accounts or services with us from which we collect information such as your name, account number, balance, payment history, parties to your transactions and credit card usage.
- Consumer Credit Reports from which we collect information regarding your creditworthiness, credit history and account activity.
- Market Research Firms that provide us with a variety of information regarding our members such as the number of individuals in a household, home ownership.
We agree that the telephone numbers, street and e-mail address provided in your Membership Application and Signature Card, or any other application or communication sent to us are publicly available and will be used to provide notices, disclosures, statements, other communications (including but not limited to our responses to your e-mail communications) and offers for certain products or services.
ArrowPointe Federal Credit Union Web Site
The Types of Information We Disclose
To benefit our members, we share the information described in Paragraph one above within the Credit Union, and with certain trusted third parties described in this paragraph, who are obligated to maintain the confidentiality and security of your private information. We use the services of various third parties to assist us in offering financial services to our members. For example, we use these services of third parties to assist us in offering cards, checks, debit cards and other access devices; for assistance in making loans, loan underwriting, processing loan applications, appraising collateral and for processing our outgoing mail. We also work with companies that provide financial planning, investment services, extended automotive service contracts, personal and property insurance, credit counseling, retail automobile sales and travel services to members.
Information Shared With Credit Union Affiliates
We share information with Palmetto Cooperative Services Print and Mail, Inc., a credit union service organization. This company is owned by us and other Credit Unions through ownership of the South Carolina Credit Union League. Palmetto Cooperative Services Print and Mail provides the following types of services to us; item processing and collection, statement printing, mailing services, bookkeeping and accounting, consulting and business development.
We share information about individual members with CUNA Mutual Group ("CMG") and Allied Services, which is a diversified financial services company that serves Credit Unions and their Members. CMG and Allied Services uses this information to offer insurance and/or mortgage lending services to members.
We may also share information when permitted by applicable law.
We are committed to taking every reasonable precaution to protect individual identifying information that you provide to us. We restrict access to nonpublic personal information about you to employees who need to know that information to provide products and services to you. We also maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
Notices and "Joint Relationships"
Except where expressly relevant required by applicable law, we will provide all notices to the person (member) listed first on any application, agreement or other relative document with us. The notice will be mailed to the address noted for said person on the application, agreement or document with us. If this person (member) has agreed to receive notices and disclosures electronically, then we can send all such notices and notifications, to the e-mail or internet address provided by said person. All joint owners, borrowers and guarantors agree to the receipt and sufficiency of any notice or notification sent according to this paragraph.
We do not knowingly solicit or collect data from children, and we do not knowingly market to children online. We recognize that protecting children’s identities and online privacy is important and that responsibility rests with us and with parents.
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